Privacy Policy

Last updated: August 27, 2026

1. Introduction

Al Futooh International Trading Co., Ltd., owner of the Ezzi Tools brand (“Ezzi Tools,” “we,” “us,” or “our”), respects the privacy of users of the Ezzi Tools app and ezzi.tools website.

This Privacy Policy explains what information we may collect, how we use, share, retain, and protect it, and the choices available to you. It applies to the Ezzi Tools mobile and tablet app, its shopping services, and the associated website.

2. Information We May Collect

We may collect the following information when you use the app or website:

• Contact information, including your name, email address, phone number, billing address, and shipping address.

• Account information, including your user ID, login information, and account settings.

• Order and purchase information, including products, quantities, prices, discounts, order status, selected payment method, and transaction status.

• Content you provide, including order notes, customer-support messages, and information submitted through forms.

• Search and interaction data, including search terms, products viewed, products added to the cart, and actions taken within the store.

• Usage and advertising data, including pages visited, referral source, and advertising-campaign measurement information.

• Technical data, including IP address, cookie or device identifiers, device type, browser, operating system, and approximate location inferred from an IP address.

The app does not request access to your precise location, contacts, photos, or microphone unless we introduce a feature that requires it and clearly request your permission.

3. How We Collect Information

We collect information:

• Directly from you when you create an account, place an order, complete a form, or contact us.

• Automatically when you use the app or website through cookies and similar measurement technologies.

• From service providers that help us operate the store, process payments, deliver orders, provide analytics and advertising, prevent fraud, and support customers.

4. How We Use Information

We use information to:

• Display products, prices, and availability and operate the shopping cart and checkout.

• Process payments, confirm orders, and arrange shipping and delivery.

• Manage accounts, provide customer support, and respond to enquiries.

• Prevent fraud, protect the app and website, and improve security, stability, and performance.

• Understand how the store is used and improve our products, features, and user experience.

• Measure the effectiveness of Ezzi Tools advertising and display or personalize our advertisements, subject to applicable permissions and privacy choices.

• Meet legal and accounting requirements, resolve disputes, and enforce agreements.

5. Payments

Payments may be processed by an external payment provider, such as Paymob, or through another payment method available during checkout.

We generally do not store complete card numbers or CVV security codes. We may receive and retain the selected payment method, transaction status, transaction reference, and information necessary to confirm an order, maintain accounting records, and prevent fraud.

Sensitive payment information is also governed by the privacy policy and terms of the applicable payment provider.

6. How We Share Information

We may share necessary information with:

• Hosting, WordPress, WooCommerce, and technical service providers that operate the store.

• Payment providers, banks, and other parties involved in processing transactions.

• Shipping and delivery providers that fulfil orders.

• Analytics and advertising providers, including Google and Meta services, to measure usage and advertising campaigns and market Ezzi Tools products.

• Customer-support, security, and fraud-prevention providers.

• Government, regulatory, or legal authorities when disclosure is required by law.

We do not sell personal information in exchange for money. Certain usage information and identifiers may be shared with advertising partners to measure or personalize Ezzi Tools advertising, subject to applicable permissions and choices.

We require service providers to use information only for specified purposes and to provide appropriate protection.

7. Analytics, Advertising, and Tracking

The app and website may use services such as Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, Meta Conversions API, and similar technologies.

These services may link usage, purchase, or identifier data with information from other companies’ apps or websites for advertising measurement or personalization. In the iOS app, we request the required permission before allowing information to be used for tracking in accordance with Apple’s rules. You may refuse permission without losing essential shopping functionality.

You may also manage certain cookie and advertising choices through your device or browser settings and through privacy controls that we make available.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, fulfil orders, support customers, prevent fraud, and meet legal and accounting obligations.

Order and transaction records may be retained for periods required by applicable law. When information is no longer necessary, we take reasonable steps to delete or anonymize it unless continued retention is legally required.

9. Your Rights and Privacy Choices

You may request to:

• Access your personal information.

• Correct inaccurate information.

• Delete your account and associated information, subject to records we must legally retain.

• Withdraw consent or object to certain uses of your information.

• Receive information about how your data is used or shared.

If you created an account, you may initiate an account-deletion request through the Contact Us page available from the app or website. We may need to verify your identity before completing the request.

To submit a privacy or account-deletion request, visit:
https://ezzi.tools/en/contact-us/

Refusing tracking or submitting a privacy request will not prevent you from browsing products. However, deleting information needed for an active order may prevent us from completing that order or providing certain account-related services.

10. Information Security

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, use, alteration, or disclosure. However, no electronic transmission or storage method is completely secure.

11. International Data Processing

Some service providers may process information in other countries. When this occurs, we take reasonable steps to ensure appropriate protection in accordance with applicable laws.

12. Children’s Privacy

The service is not directed to children, and we do not knowingly collect personal information from children without parental consent where such consent is legally required. If we learn that a child’s information was collected improperly, we will take reasonable steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to the app, our services, or legal requirements. We will publish the revised version on this page and update the “Last updated” date.

14. Contact Us

Al Futooh International Trading Co., Ltd.
Ezzi Tools
Website: https://ezzi.tools/en/

For questions, privacy requests, or account-deletion requests:
https://ezzi.tools/en/contact-us/